How to Find a Reputable Remote Computer Repair Service

August 23, 2020

I recently published a blog post about remote computer repairs and was shocked to read an unpleasant comment on a third party site a few days later, accusing me of computer fraud/scam/control/hijacking/stealing and calling me scum. Whilst it was upsetting to be labelled in this way by someone who knows nothing about me, it got me thinking about how you can distinguish between genuine honest businesses which are there to provide a much-needed service, and those whose only purpose is to deceive and manipulate for their own gain.

When used correctly and legitimately, remote computer support is a powerful tool which means that issues can be resolved without the need for the technician to come to your place. This means no travel time for the technician, resulting in a lower cost for the client, particularly when the issue is resolved within a few minutes.

However, the whole remote support industry has been given a bad name as a result of numerous scams which have happened in recent years and which continue to abound. In fact there have been so many fraudulent remote ‘computer repair’ providers on the internet that Google no longer allows any computer repair company to advertise using their Google Ads platform. David Graff, Director of Global Product Policy at Google, stated in August 2018, “We’ve seen a rise in misleading ad experiences stemming from third-party technical support providers and have decided to begin restricting ads in this category globally.” This step has had a huge impact on the computer repair industry worldwide, as many small local computer repair businesses have found their ads removed from Google’s platform, resulting in vastly reduced streams of new business.

The Unsolicited Call

Most of us are familiar with that phone call. Someone purporting to be from Microsoft, or from your telco, or your antivirus provider, or from some other company that you trust, calls you out of the blue and tells you there’s something wrong with your computer or your internet use and they need to resolve it urgently. To do so they require access to your computer and they’ll talk you through how to install whatever remote access software they’re using, so that they can control your computer and do whatever they need to do.

These phone calls are normally very convincing and somewhat intimidating as they use well-honed (and often successful) techniques to convince you that the issue needs to be addressed right away. I’ve assisted many clients who’ve fallen prey to these scams, and either been swindled out of money as payment for the ‘service’ rendered, had their bank accounts accessed, or found their computers to be unusable following the intrusion. The cardinal rule with these calls is simple: never ever grant access to your computer as a result of any unsolicited call, and always give the caller extremely short shrift before they have the chance to persuade you otherwise.

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How to Find a Reputable Remote Computer Repair Service

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